Filling the Patient Information Gap

rubing

Geoffrey Rubin, MD

This post contributed by Geoffrey D. Rubin, MD, MBA, FACR, and Arun Krishnaraj, MD, MPH, ACR co-chair and vice-chair (respectively) of the RSNA-ACR Joint Public Information Website Committee.

A recent study showed that patients want information about imaging exams they are prescribed —- and that many are not getting it. This is a wakeup call, but also an opportunity for radiologists to fill that need by directing their patients and referring providers to RadiologyInfo.org.

The ACR co-operates this patient information site with RSNA. The site is continually updated by committees with members from both societies. And RadiologyInfo.org gets over a million visitors per month.

The study found that patients were most interested in information on:

  1. How to prepare for an exam
  2. Necessity of an exam
  3. Radiation used in exams (and radiation-free alternatives)

RadiologyInfo.org has a wealth of information on all of these subjects for every included exam.

Arun

Arun Krishnaraj, MD

Seventy-one percent of respondents want to get such information from the referring provider. We should make our referring providers aware of RadiologyInfo.org and direct them to it as opportunities allow.

However, more than half of patients seek out such information themselves. This may be an opportunity to include site information in bill-stuffers, on our practice/department websites and in other patient communications.

In the era of patient-centered care, patients want information to help them make informed decisions. RadiologyInfo.org can help us be that source.

Do we really want them getting such information from somebody else?

  • What are some things that your practice or department is doing to keep patients informed?
  • Are you seeing that patients want more information than in years past?

Please share your thoughts in the comments section below and join the discussion on Engage (login required).

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