Patients First and Firsts for Patients

This post was submitted by James V. Rawson, MD, FACR, chair of the ACR Commission on Patient- and Family-Centered Care.

RawsonHeadshotThe saying goes that “every journey begins with a single step.”

The ACR is helping us take many first steps on the road to delivering high-value patient- and family-centered radiologic care. And, what better time to talk about them than during “Patient Experience Week.”

Most recently, we announced that attendees can be the first medical professionals to claim continuing education credits from the Patient Experience Institute by attending select sessions at ACR 2017 — The Crossroads of Radiology®.

Patients and patient advocates have been invited to attend and even present at ACR 2017. This provides a unique opportunity for us to gain direct insight on how they want to be cared for. In Washington, you’ll also see a large contingent of the #pinksocks tribe (more on disrupting health care later).

Radiologists don’t always have the opportunity to interact with patients — even though we know that such conversations empower them to make more-informed health care choices. In addition, a positive patient experience will be increasingly tied to reimbursement in coming years.

Patients are included as members in the PFCC’s four committees, which focus on economicsquality experience, outreach and informatics. This practice is being extended to other ACR commissions to ensure that we continue to include patient perspectives in College actions.

ACR offers numerous continually updated resources to help us move forward. This includes free access to a special collection of JACR articles to help radiologists innovate to deliver value to the doctor-patient relationship.

The PFCC will soon add a new committee — chaired by Cheri L. Canon, MD, FACR — to develop a unified educational strategy to move the concept of patient engagement and value (vs volume) into wider practice. That committee is developing the Radiologist’s Patient- and Family-Centered Care Toolkit to be launched at ACR 2017 and Radiology-TEACHES (Technology-Enhanced Appropriateness Criteria Home for Education Simulation) (more info coming soon).

I strongly urge you to become familiar with ACR resources to help us on our journey from volume- to value-based care. We are all in this together — and together with our patients — we are going to get there.

  • Idea exchange—Which types of resources are you looking for to enhance delivery of high-quality, patient-centered care?

 Please share your thoughts in the comments section below and join the discussion on Engage (login required).

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